Terms and Condition

  1. The actual design of Cakes or products may subject to vary on account of availability of Cakes or other products. We try our level best to deliver better than the products as displayed in our website.
  2. The bakeries make ready fresh Cakes by 10.30 A.M. Thus it is possible for us to deliver Cakes only after that time. Under some circumstances, if our customers request us to store the Cake and deliver it in the next morning, we can do it but it is advised not to do so.
  3. If the exact flavours or types of Cakes are not available which are ordered, then we will also deliver the Cakes of the same value and quality.
  4. Respective Brand owner will be answerable if the quality of product is not found up to the mark. You can put accusations on them through us.
  5. Guarantee of delivery is made by us but we do not guarantee you of a specified time. We try our best to match our delivery with your preferred time but cannot assure you of exact timing. Generally we process our orders overlooking the time specified by customers.
  6. If there is no indication of delivery date in the order, we shall deliver the order within 24 hours in that case.
  7. If a customer or recipient wants to place a complaint against the quality of the delivered product or a wrong delivery, then he or she is requested to do it within 48 hours providing an image of the delivered product. Based on the complaint made, the refund or re-delivery will be done but the entire decision is shouldered by the proprietor of the website.
  8. Though we make an appointment before delivery but if the recipient or any other representative is absent from the delivery location and the products to be delivered are perishable items, and then the delivery is considered to be done.
  9. CakesIndiawide.com reserves the authority to refuse the delivery of any order without any prior information to the customers, but in such cases, the entire amount will be paid back to them.
  10. Except the claim of 100% refund for the payment given, any other claim is objectionable until and unless they are made within the same day of delivery/non-delivery.
  11. The right to cancel any order is reserved by the owner of the website without showing any specific reason to do so.
  12. All claims are answerable under the authority of local court of Kolkata in India.
  13. The cost of the products subjected to MRP restrictions are sold on our website after incorporating the charges for our service, delivery and online transaction which are not shown separately due to technical restrictions. We hope it to be understood.
  14. The trademarks/logos displayed on the products sold by our website are the properties of their respective owners or companies.
  15. We consider orders including those for Midnight, placed after 4 P.M. IST to be the orders for the next day though we try our best to deliver that order on the same day. We highly appreciate a phone call from the recipient or customer after such urgent delivery is fulfilled.
  16. If a customer wants to cancel an order, he or she has to do it at least 24 hours before the shipment or the date of delivery. In such cases, for the purpose of processing of credit card, 7% of the ordered amount will be deducted. For order modification, the customer needs to inform us 1 day in advance of the date of delivery between 8 a.m. to 8 p.m.
  17. Octroi charges, if any, will be paid by the consignee as it might be applicable in the state of the recipient.
  18. Cent percent money will be paid back if we are not able to deliver the order. For any other charges such as loss or profits, emotional stress etc. arising because of non-delivery, we shall not be held responsible.
  19. If the customer makes a mistake in giving the complete address or providing wrong information or if the recipient is out of reach, then we will not refund any amount.
  20. POD signed at the reception or by security personnel will be a valid proof of delivery for deliveries made at Hostel, Hotel and Hospital addresses. We always try to get the sign of the mentioned recipient but at these places, due to certain unavoidable and uncontrollable reasons, we cannot guarantee it.
  21. "By accepting our Terms and Condition, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels". However, we confirm that we do not give any customer data to any agency outside the group.
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