Refund Policy


In what condition and when money refund is possible by CakesIndiawide.com?

CakesIndiawide.com will refund the Customer’s money in the following cases.

If any customer requests to cancel the order:

For canceling an order, every customer can request us through a phone call to our number and also mail us to our email id at least 24 hours before the shipment or the date of delivery.

The percentage of refund differs according to the following reasons.

Condition Amount Refunded
When our Vendor has not been ordered by us for any item and the credit card of the customer has not been charged. 100%
When our Vendor has not been ordered for any item but the Credit Card has been charged. 90%
When our supplier has already been ordered for item. 30%
When the ordered item leaves our office for delivery. 0%
If the ordered Cakes or the chosen Flavour is not available:

CakesIndiawide.com has the right to replace the products with another product of the equal or higher value, if the desired types or flavours of the Cakes are not available in our store at that definite time. We won’t accept any refund request for this reason.

Delivery location is not reachable for CakesIndiawide.com:

CakesIndiawide.com will refund the amount if the specified location is not in the coverage area of our website.

If the delivered product can’t satisfy the recipient or the customer:

CakesIndiawide.com is providing the guarantee to all our customers that if the recipient of a product is not happy or satisfied with our delivered Cakes due to quality, then the entire money will be returned to the customer by us, but in accordance with the other points of our terms & condition.

Our assurance is based upon the following aspects:-

  1. The condition of the delivered product should be intact and the recipient has to revert it to the address mentioned in the Delivery order.
  2. The Customer has to show us a proper reason of dissatisfaction via e-mail mentioning the Transaction Id along with the name of the sender and recipient. Customer’s feedback is very important for us as it helps us for the betterment of our products and services.

 

What is the procedure of refunding the money to the customer?

If the situation is similar to any of the above conditions then the refund process starts within 3 days. The customer will get intimation via mail by CakesIndiawide.com regarding the refund process. The notification must be kept safe to check it against the monthly credit card bill.

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